REFUND POLICY

Thank you for choosing Prime Axis LLC for camping equipment. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please follow our refund and exchange policy:

1. Return and Exchange Terms
   Return Request: You may return your item within 30 days of receipt. Items must be unused and in their original packaging, including all included accessories and tags.
   Exchange Request: If you would like to exchange your item, please return the original item using the return process and place a new order.
2. Return Process
   Submitting a Return Request: Please contact Customer Service with your order number and reason for return. We will provide you with a return authorization number and return address.
   Preparing Your Return: Please place your item in its original packaging, ensuring all original accessories and tags are included. Use secure packaging to prevent damage during shipping.
   Returning Your Item: Please mail your item to the return address provided. Trackable shipping is recommended to ensure safe delivery.
3. Processing Time
   Once we receive your return, we typically process your refund or exchange request within 5-7 business days.
   Refunds will be processed back to the original payment method. Processing time may vary depending on the bank, but typically arrive within 3-5 business days.
4. Shipping Information
   Shipping costs for returns are generally the customer’s responsibility, unless we made a mistake or the item was defective. In these cases, the specific shipping refund policy will be confirmed by Customer Service.
5. Customer Service
   If you have any questions about our refund or exchange policy, or need assistance with the return process, please feel free to contact our Customer Service team. We are happy to assist you.

Thank you for your trust and support of Prime Axis LLC. We look forward to continuing to provide you with quality camping equipment and service.